Friday, November 20, 2009

Example #1

OK, here is example #1 of the type e-mails I get:

"Please reactivate my download link. I cannot believe you only give 24 hours to download."

How about "Oops I missed my download window, can you please resend it?" Then I reply, "Sure! Here it is!"

3 comments:

  1. I wholeheartedly agree -- that is beyond tacky.
    I cannot believe that someone would be online to order a product and then not immediately download it when your site directs the customer to the link instantaneously.
    I'd have a hard time not giving a snarky reply. I bet you are getting good practice at taking deep breaths. :)

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  2. If I got that email, I would quit selling to that person! But you are WAY nicer than me! Just keep laughing at them!

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  3. Boooooo! That is not nice manners at all! People should know that a little sugar goes a long way.

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